Consulting services for hotels
Expert FF&E & OS&E guidance to raise guest satisfaction and lift your fit-out standard — without a full renovation.
For operating and newly opened hotels
This offer is addressed to owners, directors and managers of operating hotels who want to increase guest satisfaction and improve their fit-out standard — without the need for a full renovation. It is a solution for properties that know "something" is lowering the comfort of the stay, but need an expert eye to accurately identify the causes and set priorities.
Perhaps you have just finished building your hotel and are about to open it to guests — and you want to be sure that everything works 100% and meets the right standard? We will carry out an audit for you, so that you and your guests can sleep soundly.
How we make a real difference to your hotel’s rating
Guest comfort is born in the details — in the quality of the mattress, the comfort of an armchair, the durability of textiles, good lighting and a well-considered bathroom fit-out. These are exactly the elements that appear most often in guest reviews and translate directly into ratings on booking platforms.
Negative comments rarely concern one major flaw — they are usually the sum of small shortcomings in the fit-out that the guest feels, but which the hotel staff often fail to notice. With over a decade of experience in procurement for luxury hotels, we are able to look at a property simultaneously through the eyes of a demanding guest and an FF&E and OS&E specialist — and pinpoint precisely what to improve first.
The result is a concrete, actionable plan: which elements to replace, in what order and within what budget, to genuinely improve how the hotel is perceived. Higher fit-out quality means better reviews, fewer recurring complaints and, consequently, higher ratings, greater trust from new guests and more bookings.
Three ways to work with us
Online Consultation
A 1:1 consultation session for owners, directors and department managers of operating hotels. It is a conversation focused on specific questions and current challenges — the expert answers, advises and suggests solutions relating to FF&E and OS&E fit-out and raising the property’s standard.
To make the meeting as effective as possible, the questions and topics for discussion should be sent in advance — this allows the expert to prepare and ensures the time is used for concrete answers.
- Answers to the questions submitted in advance
- Tips and guidance on solving current problems
- Consultation on the selection of fit-out, suppliers and standards
- Practical suggestions that can be implemented in-house
Post-Stay Hotel Audit
A stay at your hotel combined with a professional assessment of the quality, durability and selection of FF&E and OS&E. We combine the perspective of a demanding guest with procurement expertise to pinpoint precisely which elements are lowering the comfort and perceived quality of the stay — and how to improve them.
- Assessment of the hotel’s fit-out from the guest experience perspective (furniture, lighting, textiles, comfort)
- OS&E analysis — tableware, hotel linen, bathroom amenities, small equipment
- Durability and wear of elements in the context of usage intensity
- The impact of specific shortcomings on guest satisfaction and online reviews
- Consistency of the fit-out with the brand standard and positioning
- Recommendations for replacements and improvements, prioritised and broken down by budget
FF&E & OS&E Procurement Training
A dedicated training programme for the head of procurement or department managers of an operating hotel. We equip the team with the competencies to independently and knowledgeably select fit-out that enhances the guest experience and maintains the property’s standard over time.
- How fit-out affects guest satisfaction and hotel ratings
- Fundamentals of FF&E and OS&E procurement in an operating hotel
- Creating and managing product specifications
- Building a budget and controlling costs
- Negotiating with suppliers and evaluating offers
- Quality control, acceptance and maintaining fit-out standards
- The most common mistakes when replenishing and replacing fit-out
Ready to raise your hotel’s standard?
Tell us about your property and what you’d like to improve. We’ll recommend the right format — consultation, audit or training.